Five year plan from 2020

Closed 29 Apr 2018

Opened 19 Feb 2018


Our plan, built by you

What our customers want defines what we do. Every five years we rebuild our business plan using feedback we’ve collected from our customers. We’ve already spoken to over 300,000 customers and collected detailed feedback from 18,000 of them through events, surveys and our online tool to understand what matters most to them.

This feedback has helped us build our five year proposed plan, starting in 2020. As well as this, it has helped to shape our long-term ambitions, so we are steering our future with customers at the core.

We want to hear what you think about our proposed plan. We are running this consultation until the 29th of April and your feedback will help us to decide the shape of our services from 2020-2025.

What Happens Next

During summer 2018, we’ll publish a report setting out all of the comments and explain how we’ve taken these into account in revising our draft plan. This report will be sent to everyone who’s participated in the consultation, if we’ve received your contact details, and will also be published on our website.